SHIPPING POLICY

Effective Date: July 24, 2023

At ABC Catering Equipment, we are committed to delivering your order safely and efficiently. Please read our Shipping Policy below for information about order processing, delivery, and shipping.

Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.
Once your order has been confirmed and payment has been received, we will begin processing your order.
Processing times may vary depending on product availability.

Delivery Areas

We deliver throughout South Africa. Delivery to remote or outlying areas may take longer than standard delivery times.

If you are unsure whether we deliver to your area, please contact us before placing your order.

Delivery Times

Estimated delivery times are provided as a guide only and may vary depending on:

Product availability
Delivery location
Courier schedules
Weather conditions or other unforeseen circumstances

While we aim to deliver orders as quickly as possible, delivery dates cannot be guaranteed.

Shipping Costs

Shipping charges are calculated based on the delivery location, order size, weight, and shipping method. The applicable shipping cost will be communicated before your order is finalised.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Receiving Your Order

Please inspect your order upon delivery.

If your package is damaged, incomplete, or incorrect, notify us as soon as possible so we can investigate and assist with a resolution.

Delays

Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including courier delays, supplier shortages, or severe weather conditions.

ABC Catering Equipment is not responsible for delays caused by events outside our control.

Failed Deliveries

Please ensure that the delivery address and contact information you provide are accurate.

If delivery cannot be completed due to incorrect information or because no one is available to receive the order, additional delivery charges may apply.